Do you add sales tax on my purchases?
There is no state sales tax on all shoes purchase.
What are your shipping rates?
Please see our shipping policy for more information.
What is your return policy?
Please see our return policy for more information.
Is my credit card and personal information secure on your site?
Buskins.com uses the industry's highest level of encryption and authentication tools to protect the security of your credit card information. Specifically, every page in the ordering process that requests credit card information uses Secure Socket Layer (SSL) 128bit encryption, which is designed to render information unreadable should anyone try to intercept it. All credit card info is automatically deleted after 30 days for further security purposes. Please refer to our Privacy Section for further information.
Do you take order by the phone?
Yes, call us at (888) 618-0788 during 10 am – 5 pm (EST), 5 days a week, and we will be happy to assist you. We return all phone messages within 24 hours.
Do you gift wrap your products?
No. We do not offer gift wrap service at this time.
The item I want is out of stock. Can you help?
Yes, we will be very glad to help. Just email us and let us know what you are searching. We can place a custom order for you.
Do you have a store?
Buskins.com is an online store, open 24/7. We are headquartered in Pittsburgh, Pennsylvania, with our warehouse in Michigan.
All orders are normally shipped within the next 2 business days unless otherwise noted. We ship via USPS First Class Mail (no tracking) or Priority Mail (with delivery confirmation), or by UPS Ground.
Orders are usually delivered within 5-10 business days. We ship Mondays through Fridays, and our shipping department is closed on Saturdays, Sundays, and all Federal holidays.
Express Shipping
All express shipping orders will ship the same day if the orders are submitted before 12:00nn EST on a business day. Orders submitted after 12:00nn EST will ship out the next business days. NO EXCEPTION.
We ship from Traverse City, Michigan 49686.
Shipping to Continental USA
Our shipping rates for orders shipped within the Continental USA are as follows:
**Please note that for refund request on orders that were made with free shipping promotions, the above shipping rates or the actual shipping costs will be deducted from the total amount to be credited/refunded.
We ship USPS Priority Mail and Airmail to Alaska, Hawaii, Guam, Virgin Island, and Puerto Rico, and Canada.
Shipping to Canada/Overseas
**Please note that exchange for overseas orders will incur additional shipping fee. As such, we highly recommend you to print out our sizing chart here in PDF format to measure the babies' feet before ordering.
You may cancel any order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. In that case, you will need to go through exchange/return process to return the items to us.
Register with Buskins.com for the most convenient shopping experience. You will be able to check the shipping status on your order by signing into your account. Register or sign in here.
Buskins.com accepts the following credit cards for online purchases: VISA MasterCard Discover Paypal Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.
We will send updates regarding the status of your order, including when your item(s) ship, to the e-mail address you provided when ordering.
Registered customers, please click Sign In to access web order status and history.
Non-registered customers do not have online access to order status and history. You may request information via e-mail or online chat, or by calling 1.888.618.0788. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.
